Effective Date: Feb, 25 2025
1. Introduction Hello Local ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services, in compliance with Google Play Store policies, GDPR, CCPA, and other applicable regulations.
2. Information We Collect We may collect the following types of information:
Personal Information: Name, email address, phone number, billing/shipping address, and other contact details.
Transaction Data: Purchases, payment details (processed by third-party providers), and order history.
Communication Data: Messages sent via in-app chat (hosted on Firebase), including text, images, audio, and video messages.
Device & Usage Data: IP address, device type, operating system, app usage patterns, and log data.
Location Data: If enabled, we collect location data to enhance service functionality.
Ad Data: If applicable, we collect data related to ad interactions for personalized advertising.
3. How We Use Your Information We use collected data to:
Facilitate account registration and authentication.
Process transactions and provide customer support.
Enable in-app chat, audio, and video calling features.
Send push notifications about orders, messages, and promotions.
Detect and prevent fraud, unauthorized access, and security threats.
Improve user experience and analyze app performance.
Provide personalized ads where applicable, in compliance with user consent preferences.
4. Third-Party Services We integrate with third-party services for essential functionality. These services include:
Firebase (Google LLC): Used for in-app chat, authentication, and push notifications. Firebase Privacy Policy.
Payment Providers (e.g., Stripe, PayPal): For secure transaction processing.
Analytics Services (e.g., Google Analytics, Firebase Analytics): For app performance tracking.
Advertising Networks (if applicable): For personalized ad experiences, subject to user consent.
5. Sharing & Disclosure We do not sell your personal information. We may share data with:
Service Providers: Third-party payment processors, cloud storage providers, and analytics tools.
Legal & Compliance: If required by law or to protect our legal rights.
Business Partners: For features like delivery services or integrations with third-party vendors.
6. Data Retention We retain user data only as long as necessary for the purposes outlined in this policy or as required by law. Users may request data deletion via account settings or by contacting us.
7. Security Measures We implement industry-standard security measures to protect user data from unauthorized access, alteration, or loss. However, no system is 100% secure.
8. User Rights & Choices Users have the right to:
Access, update, or delete their account information.
Manage push notification preferences.
Opt-out of personalized advertising.
Withdraw consent for data processing (where applicable).
Request data portability under GDPR and CCPA.
9. Children’s Privacy Hello Local does not knowingly collect data from children under 13. If we learn of such data collection, we will take steps to delete it.
10. Changes to This Policy We may update this Privacy Policy periodically. We will notify users of significant changes via app notifications or email.
11. Contact Us If you have questions or concerns about this Privacy Policy, contact us at:
Hello Local
helloolocal@gmail.com
